max_boma: (Owl)
[personal profile] max_boma
How do you teach people to solve problems? How do you teach people to look past the first symptom and look at all the symptom to find one that causes the others?

My context is with Information Technology (computers and computer centers), but the problem should be much wider than that.

I need some ideas. This is something that is so instinctive for me, I don't know how to teach it or explain it.
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